« network status »
Look here first before reporting problems. We will do our best to clearly communicate current network status events at this location as they occur.
Network News- 2012-10-26 9:20am CST: Work continues with setup of hosting plans on Surya.
- 11:41pm CST: As hosting plans are setup on Surya an e-mail will be sent to each client who was previously hosted by Gaia. There will be new username/passwords for everyone and the e-mail will contain required access credentials. ETA for completion is sometime tomorrow (Friday 10/25/12).
- 9:31pm CST: Getting closer - core services are online and Surya has physically been installed in the rack. We are now beginning to recreate hosting plans which were previously on Gaia!
- 3:53pm CST: Work continues in build of new server Surya.
- 2012-10-25 9:24am CST: Restore of Gaia has failed. It appears the file system corruption which caused the server to go down yesterday had crept into the backups as well. Today is a new day. Building a new server Surya.
- 4:56pm CST: Build & restore of Gaia continues. This is going to take a bit of time to complete. Thank you for your ongoing patience.
- 3:05pm CST: Unfortunately it appears that the hard drive is unrecoverable. Attempting full server rebuild and restore of backup.
- 1:15pm CST: Recovery continues with Gaia. With large storage drives the process takes some time to complete. Thank you for your continued patience.
- 12:22pm CST: Found problems with file system on Gaia. Attempting recovery. Thank you for your patience -- this is the first significant failure within our hosting shop in years. Doing all possible to resolve ASAP.
- 2012-10-24 11am CST: The server Gaia is currently offline - we are investigating the cause and will post updates here as progress is made.
- No known problems with all other services at this time. Network is Available and status is All Good.
No network is perfect, but we do our best to provide a quality of service which meets or exceeds customer expectation.
Although our Green network has been operating since 2004, we first began collecting uptime data in 2006. The table below illustrates the statistics gathered since then.
| Uptime Scoreboard Availability vs. (Downtime) |
|||
|---|---|---|---|
| uptime | downtime | ||
| 2008 | network | 100% | (0m) |
| servers | 99.999% | (< 5m) | |
| 2007 | network | 99.98% | (< 3h) |
| servers | 99.99% | (< 1h) | |
| 2006 | network | 99.98% | (< 2h) |
| servers | 99.99% | (< 1h) | |
Historical log of past events which occurred in 2009:
- 2009 - July 22nd
- The failed UPS has been replaced.
- 2009 - July 20-21st
- We are experiencing some troubles with one of the primary backup UPS system, which has caused a few short periods of downtime due to loss of power. Tech staff is working through the problem, and will be installing a new UPS power system to replace the failing unit.
- 2009 - Sunday, January 18th
- T1 maintenance scheduled. Interruption of service may be possible but not expected. Some reduced network performance may occur during this period.
Log of past events which occurred in 2008:
- 2008- Wednesday, July 16th
- Several software upgrades applied to Gaia. No downtime, but some services may have degraded for short periods while the work was in progress.
Log of past events which occurred in 2007:
- 2007- November 20th
- We lost t1 connectivity due to link failure. All services were affected while techs were called in to swap the line to a different circuit. All services back online after one hour (11:25am-12:35pm).
- 2007- October 16th
- Webmail was offline for a period due to connectivity problems with the secure server. This problem has been fixed.(reported 8:20pm, Oct. 16th 2007; resolved 3:38pm Oct. 17th 2007)
- 2007- May 22nd
- A t1 service outage caused our network to go offline from 10am-2pm CST. The cause was due to a hardware failure with one of our upstream providers.
Log of past events which occurred in 2006:
- 2006- Jan. 4th
- Scheduled maintenance on Sterling will cause slight interruption in some services while the work is being performed. Expected downtime is 5-10 minutes for e-mail and database users. Web hosts should be mostly unaffected. (12:21am)
- 2006- Oct. 12th
- we conduct the big move into our newly-built green network operation center. expected downtime is 30 minutes to 1 hour as we power down our entire network and move it into the new facility. (12:21am)
- 2006- Oct. 11th
- a slight interruption of 5-15 minutes is expected while we reroute our incoming line to prepare for move to the upgraded network operation center. (12:21am)
- 2006- Sept. 15th
- g-noc move-in cancelled - no downtime experienced; task resecheduled for 10/12/06
- 2006- Sept. 14th
- network reroute cancelled - no downtime experienced; task resecheduled for 10/11/06