« how we operate & what we ask »
terms of serviceWe ask those who have been invited to host services on our network, please:
- respect the network
- play nice with others
- don't be a nitwit
- most importantly have fun!
Each Burly House host is personally and individually responsible for what is posted on the network. Maintain a strong password and usage strategy to protect your account.
supportAll Customers
Free-
- No charge for first hour consultation for a web project or custom development contract (first hour free; $85/hr thereafter)
- Report problems with the network, or other bug or issue which needs to be fixed.
For a Fee-
- New Host Account Setup ($35)
- Configure Web Software ($55 first hour; $85/hr thereafter)
- Consultation ($85/hr remote; $105/hr on-site)
Managed Hosts
Free-
- Support for customers of Managed Hosting plans is available during regular business hours (9am - 5pm Mon-Fri) by telephone, e-mail, or IM chat (instant messaging service).
Control Panel Hosts
Free-
- No charge for initial training on how to admin your web, e-mail & dns hosting services.
For a Fee-
- Group Training ($60/hr + $15/ea. student participant)
- Private Training ($105/hr)
Payment Methods
- Be sure to include the invoice number with any payment.
- Check or Web Bill Pay- make payable to "Burly House" and send to
Burly House, 2403 Burly Oak Drive, #AR, Austin, TX, 78745. - PayPal- submit using www.paypal.com and when prompted provide the e-mail address "inbox@burlyhouse.net".
Discounts
- Obtain a 5% discount on hosting services, with yearly plan.
- Obtain a 5% discount on hourly services, when funded via retainer (to qualify must maintain a minimum balance of $500, with sufficient funds on deposit at time of billing).
- Further discounts are available through our reseller pricing programs, offered to web and Internet industry professionals.
Refunds
- Not available if your account is disabled or removed due to violation of DMCA Copyright Act or any other legal Law of the Land (US or local government).
- Domains and Digital Certificates- Refund is not available.
Taxes and Fees
- We collect 8.25% sales tax if your billing address is in Texas for most of our products and services, with the exception of domain registrations which are are exempt from sales tax.
- Payments received outside the invoice terms will incur interest at a rate of 1.5% per calendar month, beginning with the date due; and, a late fee of $25 will be assessed.
As a Burly House Networks hosting customer, you are personally and individually responsible (in all contexts) for what you post on the network.
If you post copyrighted material which infringes upon someone else's rights as a copyright owner, your hosting service will be disconnected.
If we are notified by the owner of a copyright who files a valid Takedown Notice, then our policy is to follow the Takedown procedure described below.
Repeated copyright infringements will cause removal of account.
Takedown Procedure
- The DMCA specifies that as a Service Provider Burly House must respond to a Takedown Notice expeditiously, so unless we are able to reach you immediately your hosting account will be disabled.
- We will immediately inform you of what has occurred. Unless we are prohibited by a court order, we will deliver to you an exact replica of the Takedown Notice.
- Once a valid Counter Notice has been received by Burly House, we will immediately re-enable your account services.
DMCA Takedown and Counter Notice
- Copyright Owner- How to file a Takedown Notice.
- Hosting Customers- How to file a Counter Notice. See also: DMCA Counter Notification, Do-It-Yourself Counter Notification Letter.
Account Removal Procedure
- If you repeatedly act as a nitwit, your account with Burly House Networks will be terminated. Depending on how extreme of a nitwit you've proven to be, a probationary period may be set after which time you may apply for a new hosting account.